Need help?
Frequently Asked Questions
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can pre-order an item before it is even available.
All items of this type are identified by the PRE-ORDER label visible on the product page. You can purchase them and receive them at the address you prefer as soon as it is possible to ship them.
If your order is mixed, meaning it includes both available and pre-ordered items, it may be processed in multiple solutions to ensure faster delivery.
Please note that payment will be made when the package is shipped. You will receive a confirmation email as soon as we ship your package.
The validity of your card may be confirmed through a payment authorization of 1 Euro. This authorization is not a charge: the charge on your credit card will be made only at the time of shipment.
You can contact us through our contact page! We will be happy to assist you.
DELIVERY
Shipping options may vary depending on the delivery address, what time you place your order and item availability.When you process your order, we will show you the shipping methodsavailable, the cost and the estimated delivery date.
Please note that deliveries are only made on working days.Please remember that the shipping address of your order must be in the same market/region as where you made the purchase.
- Delivery in 4-6 working days - Free
The delivery times shown above shall be increased for Sardinia, Sicily and other islands.
RETURNS
If your purchase has not met your expectations, you can make a return.
You can see the conditions and the different options available for you to return your items.
You must manage the return before the established deadline: 15 days from the date of purchase. Items must be in their original condition and include all labels.
Shipping Address for your return:
Viale Regina Margherita 211,
Potenza Picena (MC) 62018
Italia
Shipping costs are the responsibility of the buyer unless there has been an error on our part. In such cases, please contact us at info@jenesuisophie.com
The return will be refunded once we have received the item.
PAYMENT METHODS
At jenesuisophie,we accept the following payment methods: When processing purchases, we will show you the options available for your order.
VisaMastercardAmerican ExpressPaypalApple PayThe payment will be charged as soon as we send your order. If you have paid by PayPal, it will be charged as soon as you complete the purchase.Some banks may show both a pre-authorisation and the actual subsequent charge. This amount will be automatically released.
If this does not happen, we recommend that you contact your bank to expedite the release of the pre-authorisation.